In the past, companies ran their contact centers using on-premises software systems. Maintaining consistently good customer service often required significant ongoing investment not only in the software itself but also in hardware like computers and servers—and that’s not even including the cost of staffing a customer-service center. Today, cloud-based customer service solutions are a natural extension of the growth of cloud and AI (artificial intelligence) across industries.
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Original article: Demand Grows for CCaaS Solutions
Author: Connected World Staff