Decision-makers should reflect on several key points when assessing a conversational artificial intelligence (AI) solution. As an example, many millennials favor connecting with brands through live chat. Why does this matter? Here’s why. The millennial population could be worth up to $24 trillion by 2020, making them one of the largest expected consumer groups over […]
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Original article: 9 Critical Questions to Consider When Assessing a Conversational AI Solution
Author: Ryan Ayers