The focus has shifted from profits to customer experience. Businesses realize that delivering better customer experience leads to loyalty, referrals and more sales. One tool that every business should have if it aims to deliver a superior experience to customers is omnichannel contact center software. Do businesses really need omnichannel contact center software? As the […]
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Original article: How Omnichannel Contact Center Software Helps Your Business in 2019
Author: Sindhav Bhagirath