A Look at the Future of Chatbots in Customer Service




There has been a lot of progress within the customer interaction space. This includes both in the skill sets for customer service personnel, and in the development of chatbots that mimic human conversations. The chatbots are built upon artificial intelligence technologies. Massive paradigm shifts have already occurred in how customers interact with businesses, and now chatbots […]

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Original article: A Look at the Future of Chatbots in Customer Service
Author: Akansha De